Technical support

If your vehicle has stopped or won't charge, start with the checks below. If that doesn't solve it, our technical team is just a message away.

01
WhatsApp support
Send a photo or short video of the fault and our technical team will reply.
Message on WhatsApp
02
Call us now
Mon-Sat 08:30-17:30. In urgent cases, a service vehicle is dispatched to your site.
+90 506 751 56 46
03
Service request
Open a service request for scheduled maintenance, battery replacement or lithium conversion.
Open a request

Common issues

For your safety, do not open the battery compartment or electrical connections.

For vehicles under warranty, we carry out all repairs ourselves.

01The vehicle won't start at all

Check that the key is on and the emergency stop button is not pressed in.
Move the forward/reverse selector to neutral first, then back into gear.
For safety reasons, most vehicles won't move while the charging cable is plugged in; unplug it.
If there is a main battery switch, make sure it is in the on position.

02It won't charge

Check that the socket has power and the fuse has not tripped; do not use an extension cable.
Note the colour and blinking pattern of the light on the charger and send us a photo.
Lithium batteries may temporarily refuse to charge in very cold conditions; move the vehicle somewhere warmer.

03The range isn't what it used to be

Check the tyre pressures; low pressure noticeably reduces range.
Load, gradient and speed settings affect range. Check for warnings on the display or charge indicator.
Lead-acid batteries lose capacity as they age. We offer a free compatibility check for lithium conversion.

04There is an error code on the display

Take a photo of the code, note when it appears and send it via WhatsApp; we can interpret most codes remotely.
Switching the vehicle off, waiting a few minutes and switching it back on can clear temporary errors.

05Something feels wrong with the brakes or steering

Stop using the vehicle and call for service. Brake and steering faults should never be left waiting.

06The vehicle won't be used for a long time

Store vehicles with lead-acid batteries fully charged and charge them once a month.
Store vehicles with lithium batteries at around half charge and turn off the main switch if there is one.
Contact us to book an end-of-season service; we carry out winter storage checks on site.

Service request

PILOTCAR, Club Car, E-Z-GO and Yamaha. Our service vehicle covers Antalya, Belek, Kemer, Side, Manavgat, Alanya.

About our service